Customer Service

we're always here, 24/7 365

Business owners realize that even a minor delay or problem can seriously disrupt their business costing them valuable time and money. Our customer support package is all about keeping your business operational 100% of the time. Our technical support staff is committed to providing you with quick and exceptional service that will significantly minimize the risk of any down time. Help is always a phone call away.

  • Unlimited technical support calls

  • Quick response time and reliable problem resolutions

  • 24/7 365 support for all hardware or software issues

  • With EZ Software Solutions your investment in your business will never become obsolete. We continually use our resources to add new features and customer suggested enhancements to our software that keeps EZ Software Solutions at the forefront of POS systems.

    Customization: We specialize in creating customized reports. Just let us know what your report needs are.

    Data Conversion Services: We can import data from any existing CSV or text file. We can assist you in generating an import file from most systems.

    Enhancements: Do you have a specific requirement that no other POS system has been willing or able to meet? The flexibility of our products, make it possible for us to respond to a significant number of enhancement request.

Support Sign In

your customer care dashboard.

From the Support Dasbhoard you will be able to purchase Supplies, add and manage your Locations, and submit Support Tickets.

Order Supplies

quick and easy.

You can place an order for supplies and hardware here online, or call us at
877-853-1263.

System Status

news feed on status, maintanence, & outages.

EMV

Jul 22nd 2015

EMV Liability shift date is just around the corner! October 15th, 2015 is the liability shift date. Your POS system will still work the same on this date and no changes are required. Projected Timeline for available EMV solutions: Heartland EMV solution - 8/15/2015 Mercury EMV Solution - 9/1/2015 Datacap EMV Solution - 9/15/2015 (Datacap will include Chase Paymentech, First Data, Vantiv) support Worldpay EMV Solution - TBD Velocity EMV Solution - TBD

Iowa Office

May 1st 2015

In March we acquired Burrow Cash Registers. Our new Davenport Iowa office will be open on 5/1/2015!

Indy office closed

Jan 6th 2014

Indianapolis is under travel emergency, and the office will be closed today 1/6/2014.

EZ Retail December Update Version 1.52.06

Dec 6th 2013

An EZ Retail update is now available. Contact AJ if you would like to schedule an update.

Log Me In Changes

Nov 30th -0001

Do you use LogMeIn? Check out this article about changes soon coming to LogMeIn. http://blog.logmein.com/it-management/logmein-impending-death-browser-plugins

Submit Support Ticket

techinical support 24/7 365.

Use our online customer support ticketing system to keep issues orangaized and stay up-to-date. You can also call our customer support line at 877-853-1263

EZ Software Solutions, LLC.

Contact Us
Customer Service
About Us
Home